Healthcare & Assisted Living
If you measure the urgency of a loss based on the needs of those affected, then it’s easy to choose healthcare and senior housing as the most urgent. At ACR, we know if a facility is hit by water damage, fire and smoke or mold growth, it is of the utmost importance that preservation of operational continuity is top priority.
In healthcare environments, an organization’s ability to deliver care to patients or residents is crucial. In many cases, their lives literally depend on it.
Maintaining Operational Continuity in Healthcare Environments
ACR has deep experience in the healthcare vertical, including a strategic partnership with the Collaborative Healthcare Urgency Group (CHUG).
While patient or resident evacuation plans are urgently needed when damage hits your healthcare facility, there’s no better place to deliver on your essential business promise of care than your own properly restored buildings, including Emergency Response & Mitigation, Construction, Insurance Repair, Infection Control and Capital Improvements.
The cascading breakdown of business operations causes a potential reduction of revenue and often interruption of staffing, supply chain, along with so much more.
HEALTHCARE COMPLIANCE & REPUTATION MATTER
State and federal regulations for the orderly evacuation of residents have been in place for decades. These regulations are well known and receive close to 100% compliance. However, little or no attention is paid to the "health" of the building itself. There are numerous potential risks associated with the loss of use in healthcare such as staff reduction due to infection, cut hours, temporary resident relocation becoming permanent, bad PR and more.
“There is no better place to deliver your care services than your own building.”
A mitigation and recovery approach that focuses on maintaining operational continuity can contain these risks and limit the potential of more widespread loss of revenue.
Each room in a healthcare setting represents a part of the available revenue or “inventory.” Taking even a few rooms out of available inventory can be crippling. So, when you have an opportunity to sign a new resident on the day they are looking for a room, it’s a critical moment for your business.
Other departments affected by changes in daily operations must be approached with highest-priority recovery: Kitchen & Food Service, Medication Management, Testing labs, Laundry, Activities/Common Areas, and more.
When you choose ACR, you get a partner who understands your needs
We know that damage from infection, water, fire, smoke, mold and trauma scenes can inflict a crushing blow to operational continuity
Specific Risks
Averted
Healthcare and senior housing bear their own unique continuity risks, and ACR has considered all of these in our approach to emergency preparedness. The central hub of this preservation of operational continuity is our dedication to mitigation-first project management, which eliminates unneeded tear-out and construction when possible.
More Risk Than
Meets the Eye
Experiencing property emergencies firsthand reveals far more risk than expected. We see those scenarios play out every day. That’s why ACR approaches the mitigation process from the perspective of risk management. Our mutual goal is to address mitigation and recovery while simultaneously minimizing the secondary losses that are connected to the event.
Preemptive
Wisdom
The best risk reduction tool is restoration planning. Many people whose responsibility includes the functional state of the physical property do not believe that disastrous damage is probable. While losses may be low- probability events, minimizing the impact of those events is addressable by planning long before the loss occurs, while there is still time to think and act clearly.
EXPLORE OUR RESTORATION SERVICES
Emergency response agreements
It may seem obvious, but being knee deep in a flood or fire event is not an ideal time to be screening vendors for your facility; yet many Executive Directors and Facility Managers operate without being prepared for potential threats. An Emergency Response Agreement (ERA) provides the peace of mind you need when facing an emergency event. This valuable tool serves as the central source of all the most pertinent information needed for a quick recovery.
Prior to the recent pandemic, healthcare organizations exclusively relied on their insurance carriers to provide resources, but many now have decided to increase out-of-pocket exposure in favor of lower premiums and reduced service. The result leaves your finance department nervous and looking for more cost-effective solutions to already strained budgets.
ACR strives to achieve a successful outcome and recovery to operational continuity by creating emergency plans that include specific data that is critical at the time of an inevitable loss, including key internal & external emergency contacts, utility/system location information, and the facility’s structural details.
An ERA with ACR will give you:
Priority response in an emergency or catastrophic event
Service pricing set in advance of emergency response
An established, pre-qualified contractor who will prioritize your company’s needs
Resources you need to handle any disaster or event that may interrupt business operations
Emergency responders who know you and your business
A restoration partner that is accustomed to insurance pricing and insurance program requirements
Access to our industry-leading “Pandemic Plan” and other healthcare resources in conjunction with the Collaborative Healthcare Urgency Group (CHUG)
PROACTIVE PLANNING can HELP reduce RISK
When you plan in advance with ACR & CHUG, we spend time getting to know the layout of your buildings, and your most important stakeholders so that we can help coordinate any emergency that arises right from the start.
Proactively obtaining your insurance company contacts, policy information, your staff names, and all contact information will help us to be able to respond to losses quickly and efficiently.
“Starting the Collaborative Healthcare Urgency Group has always been near and dear to my heart. My biggest motivation is helping healthcare facilities prepare for unplanned emergencies so that our seniors don't have to endure preventable tragedies.”
— CONNIE POLKE, FOUNDER OF THE COLLABORATIVE HEALTHCARE URGENCY GROUP
Other Industries We Serve
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Education
After decades of serving K-12 school districts, colleges, universities and other higher education facilities, ACR fully understands how even one day of displacement can sting with a cascading effect on students, staff and costs.
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Residential & Commercial Real Estate
ACR has worked with Commercial Property Managers and Residential Homeowner Associations across a variety of multi-tenant properties. We understand that timing is critical when an emergency occurs.
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Property & Casualty Insurance
The current economy has forced insurance companies to double their efforts to control claim costs. ACR hits the mark by focusing on planning, mitigation and recovery first, before tear-out and replacement are even considered.